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Our goal at Ekus Parts is providing excellent Customer Care. But, occasionally problems arise. Below are guidelines for dealing with issues that occasionally occur.

There is nothing more frustrating than ordering a part only to find out that it won't fit your car like the merchant said it would. You can rest assured that all the parts we carry will fit the vehicles that are listed. Ekus Parts does all the research for you. All the parts we carry are guaranteed to fit the vehicles provided in our advertisement. If a product does not fit as listed by Ekus Parts, we will make arrangements for a return or an exchange for the correct part at our cost. This is part of our customer care promise to you.

If there is a problem with the fitment, we may ask you for your vehicle identification number (VIN) and other information about your vehicle. Your help is very valuable to us in determining the reason for a fit issue.

If you receive a package due to damage from shipping please notify us within 3 business days from date of receipt of any damage caused by shipping. This is so we can make a claim against the carrier if appropriate. If damage should occur during shipping please: KEEP THE BOX AND MERCHANDISE.

If you suspect you have received an incorrect item, or damaged, or non-receipt please contact Ekus part by email or call our toll free number during business hours.